Quality Policy

It is our core principle to meet demands and expectations related to Transportation and other operational services that we have been offering and continue to offer at the highest quality level. This principle ensures that customer goods are considered as our own goods and ensures the safety, protection and timely delivery of customer goods to their recipients with an understanding of high quality and reliable service during all service operations as well as customer credit and loyalty to us with a service understanding that focuses on producing customer-oriented, fast and effective solutions. In line with its constant improvement principle with the participation of all employees in order to provide a better service to its customers compared to each previous day, it will continuously improve its service level, processes, human resources and technology.

Quality Principles

Customer Orientedness
PROPA aims to determine and meet customer demands that change in line with developing technology and to achieve unconditional customer satisfaction by offering a service that is beyond customer demands.

Leadership
Leadership is not a hierarchical title for PROPA but rather a term applied by displaying “leadership behaviour”. Leadership behaviour reveals itself in the fact that PROPA personnel use their own initiatives and take part in constant improvement of business results.

Employee Involvement
It is the most important professional principle in PROPA that employees from every level participate in constant improvement of processes and service quality. It is one of the most significant characteristics of our corporate culture that all employees of PROPA adapt to corporate targets as if they were personal targets.

Process Approach
PROPA’s operations and procedures are evaluated as a whole with other relevant interactive operations. Each process is followed effectively within itself in terms of inputs, outputs; efficiency and profitability from the point of resources used and is managed by considering its interaction with other relevant processes. Classification of operations and relevant resources into processes and their management ensure that targets are easily achieved in PROPA.

Systems Approach to Management
Defining and managing inter-related processes as a system contributes to the effectiveness and efficiency of PROPA in achieving its targets.

Constant Improvement
PROPA aims to improve its service to its customers and supporting processes that constitute its infrastructure constantly and systematically. Efficiency and profit increase and capability to reach the target and constant improvement of total performance are achieved in a teamwork environment by the participation and contributions of relevant personnel. It is crucial for PROPA’s success that constant improvement of service and processes is adapted by each employee as the most important target.

Decision-making Based On Data
Decisions made in PROPA are based on data analysis and information. The necessary data for right decisions are collected from various sources and evaluated. Information management and thus, “constant learning” are targeted. Corporate decisions and strategies in PROPA are more realistic and reliable since they are based on data as much as experiences.

Supplier Cooperation
PROPA is aware of the strategic importance and value of its suppliers. Relationships developed with suppliers turn a mutual interest relationship into cooperation for creating a joint plus value in the medium and long term. PROPA plays an active role in establishing a transparent communication with suppliers, defining and adapting common targets and developing and improving services.